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Haunted Calgary Terms and Conditions

All guests MUST read before purchasing tickets and before entering the attraction.

By purchasing your ticket, and/or by entering the attraction, you agree to the following:




  • Enter at your own risk.

  • Due to the COVID-19 pandemic, please watch your email for pertinent updates as event parameters and rules are subject to change. We appreciate your cooperation as we all work together to ensure safety for all.

  • You may experience intense audio, lighting, extreme low visibility, strobe lights, fog, special effects, sudden actions, and an overall physically-demanding environment.

  • You should NOT ENTER this attraction if you suffer from asthma, heart conditions, prone to seizures, respiratory medical issues, claustrophobia, or if you are pregnant.

  • We can not offer refunds.

  • Holder of this ticket and/or their parent or guardian understands that there is inherent risk involved with attending Haunted Calgary.  By entering, you voluntarily assume all risks and dangers associated with participation in this haunted attraction.  In consideration and acceptance of entrance into the haunted attraction, you agree to release Haunted Calgary, its owners, employees, volunteers, New Horizon Mall, and Rocky View County from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly from attending Haunted Calgary.

  • Haunted Calgary reserves the right to use your photo or video in all forms of marketing, PR, website, social media, etc. 

  • Parental discretion is advised.



  • Touching our actors or props is not allowed. 

  • Visiting the attraction under the influence of alcohol or drugs is expressly prohibited.  Anyone deemed to be under the influence may be ejected from the attraction.

  • Smoking is not allowed within the attraction or the New Horizon Mall parkade.

  • Haunted Calgary reserves the right to refuse admission to anyone. 

  • Photography and videography are not allowed inside the attraction.  We’d love you to keep the secrets of Haunted Calgary to yourself, so we don’t spoil the experience for future guests.  You may take photos in the queue line and in our Monster Mash Memory Parlour.

  • Dressing up in costume is allowed and encouraged. Avoid bulky accessories such as wings.

  • Please arrive within your scheduled ticket time window.  We may not be able to accommodate latecomers.

  • Verbal or physical abuse will not be tolerated.

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